Frequently Asked Questions
FAQs About Cuddles™
What are Cuddles™?
Cuddles™ are soft, soothing plush companions designed to provide comforting warmth or refreshing cooling relief. Each Cuddles™ is filled with organic materials and real dried French lavender to create a calming sensory experience for children and adults alike.
Whether you’re relaxing before bedtime, easing everyday discomfort, or simply looking for a cozy companion, Cuddles™ are made to deliver warmth, comfort, and relaxation naturally.
How do I heat my Cuddles™ safely?
Heating your Cuddles™ is simple and quick.
Follow these steps:
- Ensure your Cuddles™ is clean and completely dry
- Place it directly in the microwave
- Heat according to your microwave wattage:
| Microwave Wattage | Heating Time |
|---|---|
| 600–800W | 90 seconds |
| 850–1000W | 60 seconds |
After heating, your Cuddles™ will be warm, cozy, and ready to cuddle.
Can I reheat my Cuddles™?
Yes, Cuddles™ can be reheated multiple times. However, it is important to allow your Cuddles™ to cool down fully to room temperature before reheating.
Because Cuddles™ are specially designed to retain heat for long-lasting comfort, cooling may take approximately 2–3 hours.
Why does my Cuddles™ feel slightly damp after heating?
A small amount of surface moisture after heating is completely normal.
Cuddles™ contain all-natural organic filling materials that may release a little moisture during the heating process. This typically reduces after a few uses and does not affect the product’s quality or performance.
Can I heat Cuddles™ in the oven or dryer?
No. Cuddles™ should only be heated in a microwave.
Using an oven, dryer, or any alternative heating appliance may damage the product and create safety risks.
How long do Cuddles™ stay warm?
Cuddles™ are designed to provide long-lasting warmth and comfort. On average, they remain warm for approximately 30 minutes to 1 hour depending on room temperature and usage conditions.
How do I chill my Cuddles™ for cooling relief?
Cuddles™ can also be used cold for refreshing comfort.
To chill your Cuddles™:
- Place your Cuddles™ inside a clean, dry plastic bag
- Put it in the freezer for 1–2 hours
- Remove and enjoy soothing cooling relief
Chilled Cuddles™ are perfect for hot weather, cooling down, and comforting tired muscles.
What are chilled Cuddles™ used for?
Many customers use chilled Cuddles™ for:
- Cooling off on warm days
- Soothing minor aches and pains
- Relaxation and comfort
- Bedtime cooling support
Their soft plush texture and cooling sensation make them comforting year-round.
Are Cuddles™ safe for children?
Yes. Cuddles™ are suitable for all ages when used properly.
However, adult supervision is always required during heating and use to ensure safe handling.
Are Cuddles™ scented?
Yes. Every Cuddles™ contains real dried French lavender, known for its naturally calming and soothing aroma.
The gentle lavender scent helps create a relaxing experience during both warm and cold use.
Are Cuddles™ weighted?
Yes. The natural organic filling gives Cuddles™ a lightly weighted feel, providing added comfort and a soothing sensory experience.
How do I clean my Cuddles™?
Cuddles™ should be spot-cleaned only.
Cleaning instructions:
- Use a damp sponge or soft towel to gently clean the surface
- Use a soft brush to refresh the plush texture
- Allow the product to fully dry before storing or reheating
Proper care helps maintain the softness and longevity of your Cuddles™.
Can I wash Cuddles™ in a washing machine?
No. Cuddles™ should never be machine washed, machine dried, or submerged in water.
Because they contain organic filling materials and real dried French lavender, machine washing may damage the product.
How should I store my Cuddles™?
To keep your Cuddles™ in the best condition:
- Store in a cool, dry place
- Keep away from moisture
- Ensure the product is fully dry before storage
Proper storage helps preserve the softness, scent, and quality of your Cuddles™.
Can I travel with my Cuddles™?
Absolutely. Cuddles™ are lightweight, portable, and easy to carry, making them perfect for travel, bedtime routines, road trips, and cozy comfort on the go.
What payment methods do you accept?
We accept secure online payment methods including:
- Credit cards
- Debit cards
- UPI
- Digital wallets
- Other payment options available during checkout
Do you offer shipping across India?
Yes. We offer shipping across India with reliable delivery partners to ensure your Cuddles™ arrive safely and quickly.
Can I track my order?
Yes. Once your order is dispatched, tracking details will be sent via email or SMS so you can monitor your delivery in real time.
What should I do if my Cuddles™ arrives damaged?
If your Cuddles™ arrives damaged or defective, please contact our customer support team with your order number and photos of the product. We’ll be happy to assist you as quickly as possible.
Why Customers Love Cuddles™
Cuddles™ combine warmth, softness, calming lavender, and comforting weight into one cozy companion. Whether heated for warmth or chilled for cooling relief, they provide year-round comfort for both kids and adults.