Refund policy

 

30-Day Money Back Guarantee

We love our Cuddles™, and we're confident you will too! But we also understand not every love story was meant to be.

If for any reason, Cuddles™ fails to satisfy you, be rest assured, we offer a 30-Day Money Back Guarantee. No questions asked!

To start a return, you can simply log into your account and place an automated return / replacement request, or can directly contact us at cuddles@thesoulco.in.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

As your return gets accepted, you will receive a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return and refund related questions at cuddles@thesoulco.in

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Post approval, you’ll be automatically refunded on your original payment method within 3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 7 business days have passed since we’ve approved your return, please contact us at cuddles@thesoulco.in.